FAQ

Ordering and paying

How do I place an order

To place your order click on Shop on the menu, select your product and add required quantity to the cart. Click on View Cart and then Proceed to Check Out. You can add more products at anytime by clicking Shop on the menu.

How do I pay for my order?

You can pay for your order via EFT or Cash at a FNB ATM. After you have placed your order, you will receive an email with our bank details. Please use the order number as a reference when making payment.

When will I receive my goods?

You will receive your items 2-5 days after you have made your payment. We will keep you updated via email on the progress of your order.

Shipping and delivery

How much does delivery cost?

We charge a flat fee of R95 for delivery within South Africa (R65 within Gauteng) for Main Towns. For other towns, farms and remote areas or for larger parcels we may use SAPO, Postnet, Paxi etc. You can also send your own courier to pick up from us.

How long will delivery take?

We aim to deliver within 2-5 days depending on your location. The Courier Guy handle our Main Town packages and you can find out more about them here. SAPO can take up to 3 weeks.

Terms and conditions

This website and content are owned by Azrah Naturals and should not be used or distributed for profit or commercial purposes. This website is to be used only in a lawful, legal non-fraudulent and non-harmful way which does not infringe on anyone’s use of the website.

Our privacy policy

We do not collect personal information about you apart from order related information (such as emails, telephone numbers and physical addresses) which you provide us with in order to fulfil your orders and to keep you updated with our news. This information will never be passed on to third parties for marketing purposes. Other information which may be collected is non-personal and relates to cookies for improved browsing experience (and this is information you control in your browser settings) and to I.P addresses for SEO purposes.

Website security

You can shop with confidence on our website. We have website security – look for the padlock on your browser bar or https://. We do not handle our own payments on the website, payment processing is either manual via your bank using EFT or the ATM or using PAYFAST, a secure payment processor.

Cancellation of orders

You have 2 days to pay for your order after which your order will be cancelled. You can also cancel your order at any time before payment.

Returns and refunds

If you are not entirely happy with your order, please contact us immediately upon receipt and no longer than 2 days after you have received your product. We will happily deal with any issues. Goods should be in their original packaging and returned within 7 days of purchase to an address provided by us. Return costs are for your account and any agreed refunds will only be processed when we have received the goods thus we recommend you use a delivery method with proof of delivery. This does not affect your statutory rights. This does not apply to products bought from us at the market or in person as these are only returnable if faulty, please contact us to discuss your purchase.

Prices

The prices displayed are current prices and are valid when you place your order. We reserve the right to modify prices without notice. There is no VAT charged.

Law

These terms and conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa.