Terms and Conditions

Terms & Conditions

  1. Detailed description of goods and/or services

Azrah Trading & Projects (Pty) LTD is a business in the Cosmetic industry that sells natural skin and hair care products.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within two days and delivery confirmed by email or SMS.  We charge a flat fee of R95 for delivery within South Africa (R65 within Gauteng) for Main Towns. For other towns, farms and remote areas or for larger parcels we may use, Postnet, Paxi etc.  You can also send your own courier to pick up from us. We aim to deliver within 2-5 days depending on your location. The Courier Guy handle our Main Town packages and you can find out more about them here. Paxi can take up to a week.

  1. Return and Refunds policy

The provision of goods and services by Azrah Trading & Projects (Pty) LTD is subject to availability. In cases of unavailability, Azrah Trading & Projects (Pty) LTD will refund the client in full within 30 days. Cancellation of orders by the client after payment has been made will attract a 20% administration fee.

If you are not entirely happy with your order, please contact us immediately upon receipt and no longer than 2 days after you have received your product.  Azrah Trading & Projects (Pty) LTD will happily deal with any issues. Goods should be in their original packaging and returned within 7 days of purchase to an address provided by us. Return costs are for your account and any agreed refunds will only be processed when we have received the goods thus we recommend you use a delivery method with proof of delivery. This does not affect your statutory rights. This does not apply to products bought from us at the market or in person as these are only returnable if faulty, please contact us to discuss your purchase.

  1. Customer Privacy policy

Azrah Trading & Projects (Pty) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

  1. Payment options accepted

Payment may be made via Visa and MasterCard, EFT or Cash at an FNB ATM. After you have placed your order, you will receive an email with our bank details. Please use the order number as a reference when making payment (applies only to EFT or cash).

  1. Card acquiring and security

Card transactions will be acquired for Azrah Trading & Projects (Pty) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security  policy.

  1. Customer details separate from card details

Customer details will be stored by Azrah Trading & Projects (Pty) LTD separately from card details, which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

Azrah Trading & Projects (Pty) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Azrah Trading & Projects (Pty) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  1. Variation

Azrah Trading & Projects (Pty) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by Azrah Trading & Projects – private company based in South Africa trading as Azrah Naturals and with registration number K2015252734 and Layla Hasan Hasen and Nafisa Nassir-Deen as Directors.

  1. Azrah Trading & Projects (Pty) LTD contact details

Company Physical Address: 88 St Helens Avenue, Mayfair West, 2092.  Email: hello@azrah-naturals.co.za Telephone: 067 631 0450